| Size (cm) | XS | S | M | L | XL |
| Width | 1.5 | 2.5 | 2.5 | 2.5 | 2.5 |
| Length | 18 – 27 | 34 – 42 | 37 – 49 | 40 – 54 | 42 – 59 |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185+ countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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looking good on my dog neck
Good and beautiful.
Package to karaganda was 19 days. The collar is excellent, flashing and burning. I really liked everything. With a durable look, let's see how it will be. Thank you very much, good sales.
The product does not match the description. The leash ring is near the lock, not in the middle as in the picture. It turns out that the collar will glow at the bottom of the neck, not at the top. The street has not yet tried, for chihuahua 2 months is too big.
Works fine, the quality is good!
I ordered the second time, as in the first parcel is not tracked, in the calculated delivery time did not fit, it was two months. Collar working, good condition
The collar came in time... a month... ordered on that terrier... size s, but even reduced in volume with the capture of the luminous element.. Falls ..)))) and in general everything is super.
Collar... super!!! Multiple modes. .. Everything works!!! Only shipping long!!!
All the rules.
For a cat more (s) but everything blinks
On the one-year staffa took the size of xl. Everything is fine. Glows well, there are 3 backlight modes. The only small minus, expected the material thicker, was thinner. But in general everything is fine
Thanks to the store.
OK as description, works well
Quality is good, corresponds to the description, shines brightly! I recommend!
Excellent collar, but shipping is very long 3.5 months
Good quality. On the battery, three flashing modes, almost three months went. The only negative.
Good collar.)
Delivery to moscow three weeks. The store is sociable, pleasant, i recommend? In the collar there are batteries, everything works, three modes.
The goods are good, everything works, it came within a month .. thank you.
She is 13 kg but smaller and fit perfectly:) I like it soo much and working well:)
Delivery in russia is something. The collar arrived quickly in our country. But himok got more than two months. From the order to the receipt passed 100 days. The store himself twice extended the protection. They didn't even talk to him. I wasn't hoping for it anymore. Took on a chihuahua 2,5 kg. A bit too big, but not problematic. Happy. Everything works. Thank you.
A bright collar, but it is on a large strong dog, as a collar it is better not to use, only as a firefly. In general, the goods are excellent
Arrived collar for three weeks, tracked, the size corresponds to the table, works well, shines brightly. i recommend.
Guys. It's super. Hs on toya. If without clothes of course more. But with clothes excellent. Glows super. Ordered immediately and batteries. Recommend!!!
Ptluceno. Everything works.