SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185+ countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yyestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yyestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Es igual a la descripción, la almohada de la cabeza es pegada a la bolsa pero el bebé se ve cómodo. La entrega fue más rápida de lo normal.
Very good quality and fast delivery. Thank you!
The item has a small blue spot on the upper left part of the cushion, and is not very symmetrical. Still, not a bad product for the money. Fast shipping to the US (about 2 weeks).
Good material and came fast! Happy with it !
Soft comfortable feel material. Headrest not seems me accordingly is high. Came much before time.
It looks really nice, however I think the part around the baby’s head cushion is not so big and soft as described in the images. But satisfied as a whole.
good quality
Delivery 15 days to komsomolsk, the goods are tracked throughout, everything came intact, the store very much even recommend, the mattress itself 55 cm, thought that more.
Adding trvalo AsI 3 tyzdne for SVK. Všetko OK presne podla obrázku and popisu. Som spokojná.
Wool quality is good but only that there was a little true mark in the photo and they have trouble sewing by hand this ugly but thank you that even the vandeur.
I bought it with a big discount for 590. I liked the view. Until we used it, we are waiting for birth, then i will add a review. Order went month to krasnodar
Compliant product I received it after 2 weeks I'm waiting for the baby now
Wow! super fast delivery 8 days to get to Scotland, i'm well impressed. I would 100% recommend this shop you won't be dissapointed
Delivery just 14 days to Denmark Price USD 13,79 Soft and good quality. Low declaration Recommend
Beautiful excellent material i recommend
Order from march 9, the parcel came to voronezh 02.04.19. No smell, weight 320g, packed in package. You can then carry this crib-cocoon, store in the closet. The only thing that the pillow is a rim in the headboard is thin-2 cm. Maybe it should be
The bed bag is so nice! Sewn beautifully! so convenient for cots, crib and settling baby. So excited to use for my little one!
The goods are good, quality, but the delivery is very long!!! The child grew up while she was walking and now will be sold on avito.
Looks very good and convenient out! Waiting for birth and use of the piece…
product arrived as described.. still waiting for baby to come out so cant try it yet. but overall, looks good
thankful
Very good!!
Still need uitgeprobeert be.
nice product. fast shipping thank you
good