SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185+ countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yyestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yyestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bem embalado. Funcionando.
Envio muito rápido, muito bem embalado, recomendo o vendedor
Chegou mais rápido doque eu esperava, produto em perfeita condições, bem embalado em ótimas condições. Tudo como prometido pelo vendedor. A escova é linda e de excelente material. Adorei
Chegou mais rápido do que eu esperava. AMEI!!
Chegou hoje para mim. Acredito que da data da compra até a data da entrega passaram-se 30 dias. Excelente serviço!
Produto de boa qualidade, textura excelente, ainda não utilizei...
O produto chegou em perfeito estado, com um levíssimo amassado na caixa que por sinal é muito resistente, a esponjinha e maravilhosa, limpa todos os pontos pretos já na primeira lavada, ótimo vendendor chegou em 23 dias no interior de São Paulo
Received the product in perfect conditions in Brazil!! I used it once, but I liked it. PT: comprei no dia 18 de janeiro e chegou dia 27 de fevereiro, mesmo tendo sido despachada dia 02 de fevereiro.
Chegou bem antes do tempo. muito macia e muito linda. Efetuei a compra dia 13/01/2020 e Ela chegou dia 21/02/2020. Está funcionando perfeitamente. adorei
Muito bom, chegou em 24 dias úteis no Brasil
Veio tudo certinho, o produto é original, recomendo.
Chegou em 22 dias, bem ok para uma encomenda da China, usei pela primeira vez hoje e após a lavagem já senti uma ótima sensação com relação a limpeza, a minha pele já ficou macia, limpou profundamente mesmo. O tamanho dela é ótimo e se encaixa perfeitamente na mão, e as cerdas dela são extremamente macias, não agride em nada, mesmo a pele sendo mais sensível, achei sensacional. Até o momento recomendo esse produto, parece ser ótimo, espero q continue assim. ❤ Segue as fotos...
Não testei ainda, mas chegou igual.
Amei, chegou super rápido aqui em São Paulo (Brasil)! Está funcionando muito bem e vem com o carregador e tudo lacrado corretamente! Comprem sem medo! Realmente produto de ótima qualidade!
Ainda não testei, mas está funcionando perfeitamente. O carregamento é USB. Tem três velocidades.
Produto chegou no tempo previsto. As cerdas são macias e não agridem o rosto. Produto maravilhoso
Perfeito! Recomendo, demorou 27 dias corridos para chegar. Qualidade excelente !
Comprei o produto e demorou menos de 1 mês para chegar no Brasil. A esponja corresponde com a descrição/imagens e a qualidade é realmente muito boa. Não tem uma vibração muito forte quando comparada com uma Foreo, mas não impede de fazer uma boa limpeza. Se estiverem em dúvida entre esta da Xiaomi e uma forever/foreclean/fake foreo, comprem a da Xiaomi, não tem nem comparação a qualidade do material e do produto. Se atentem aos modelos, tem o novo e o antigo. Recomendo o vendedor!
Ürün 20 günde geldi. Ambalajı sağlam. Fotoğraf ve açıklamalarda anlatıldığı gibi. Sorunsuz bir şekilde ulaştı. 14,5 tl vergi ödeyerek teslim aldım. Kullanım: ilk izlenimim olumlu.
O produto chegou dentro da data estimada, funcionando perfeitamente e em ótimo estado, com manual e cabo para carregar conforme descrito.
Brush is exactly as on picture. Very soft and gentle on the face. Size is perfect as well. Very good quality. I recommend.
Normal goods. For girls it is dual-use))). Three speeds. In panties stuffed and you can not sleep))
The device was purchased for 450 rubles, taking into account the discount on the coupon. For this price, the device is not bad, for the full cost there is no sense in buying. Vibration does not carry semantic load: cleansing with or without vibration will be the same. The device is small-7 cm. Light, fully waterproof. Has three rows of silicone bristles: 1) the lightest sector consists of the softest and often located bristles; 2) the middle sector consists of bristles more rigid, located less often; 3) the third, the dark sector consists of the most elastic, rarely located sheetins. The device has 3 vibration speeds, which when used do not differ. Full charge time of the device 2,5 hours. In general, with cleaning the device copes, but without vibration the effect will be similar.
9 days to sochi!! Works as in the description!! Quickly sent!! For their dengi very well
Of good quality Meets the expectations, gently massage the face with pleasant result. Shipping very fast